GDPR
This page explains what personal data we hold about you, why, who we share it with, and the rights you have over it. It should be read alongside our privacy policy and cookie information.
Who we are
Find a Race Limited is the controller of the personal data described here. We are registered in England under company number 07875267, and our registered address is 66 Botley Rd, Park Gate, Southampton SO31 1BB.
For anything on this page, email [email protected].
What we collect
Your account
When you create an account we collect your email address and name. If you sign in with Google, Facebook, Apple or Strava, we receive your name and email address from that provider.
You can choose to add:
- A username and profile photo
- Your date of birth and gender
- Your phone number and addresses
- Your height and weight
- An emergency contact
- Medical information you want event organisers to know about
Bookings
When you enter an event we collect the details the organiser asks for. That includes the participant details above for each person you book for, plus any answers to the organiser's own questions, such as a club name or a t-shirt size. We also keep your booking, billing address and payment record. Card details are handled by Stripe, our payment provider, and never reach us.
Using the site
We keep the events you save, the race alerts you set up, the reviews you write, and the charities you ask to hear from. If you let your browser share your location, we store your approximate location (to around 1km) in a cookie on your device. If you choose a place to see events near, we store that place in the same cookie. Our servers also record technical information such as your IP address and browser when you visit.
Why we use it
| Purpose | Lawful basis |
|---|---|
| Running your account and your bookings, and passing your entry to the event organiser | Contract |
| Medical information you choose to share with organisers | Explicit consent, which you can withdraw by removing it from your account |
| Sending marketing emails and race alerts | Consent, which you can withdraw at any time |
| Putting you in touch with charities you ask to hear from | Consent |
| Keeping the site secure, preventing fraud and fixing faults | Legitimate interests |
| Keeping financial records | Legal obligation |
We do not make decisions about you based solely on automated processing.
Who we share it with
Event organisers. When you book an event, the organiser receives the entry details they need to run it, including any medical information and emergency contact you have given. The organiser is responsible for how they use your entry, under their own privacy policy.
Charities. If you ask to hear from a charity, we pass your contact details to that charity.
Service providers. These work on our behalf and may only use your data to provide their service to us:
- Stripe, for payments
- Mailchimp, for marketing emails
- Postmark, for account and booking emails
- Our hosting, storage and monitoring providers, including Cloudflare
- HERE, for turning places you search for into map locations
- Google, Facebook, Apple and Strava, if you sign in with them
We never sell your personal data.
International transfers
Some of our service providers process data outside the UK, including in the United States. Where they do, we rely on safeguards recognised under UK law, such as adequacy regulations or the International Data Transfer Agreement.
How long we keep it
We keep your account data until you deactivate your account. When you do, we remove your name, contact details, profile, emergency contact and medical information from it, and unsubscribe you from our marketing.
Some records stay after deactivation:
- Bookings and payment records, which we must keep for as long as the law requires for financial records
- Your event entries, because the organiser holds them for the event you entered
Your rights
You have the right to:
- Get a copy of the data we hold about you
- Have inaccurate data corrected
- Have your data erased
- Restrict or object to how we use it
- Receive your data in a portable format
- Withdraw your consent at any time, where we rely on it
You can update most of your details yourself in your account settings, and deactivate your account from there too. For anything else, email [email protected]. We will respond within one month, and there is no charge.
You can unsubscribe from marketing emails at any time using the link at the bottom of every email.
Complaints
If you are unhappy with how we have handled your data, please contact us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.