What is a Virtual Race?

A virtual race is a digital adaptation of a physical, on-ground race, made available worldwide, enabling participants to complete the race from virtually anywhere in the world. It provides the flexibility to choose your own location and complete the specified distances within the designated timeframe of the original, on-ground race.

How can I participate in a Virtual Race?

The Virtual Race is open to everyone worldwide. Go to Racemate app. Find the Virtual Race and press join to register and purchase your ticket. *Unless otherwise stated.

Do I need to purchase a ticket?

You can purchase your ticket via Racemate app. Racemate is available on Google Play and App Store. Once downloaded, go to the home screen where you will find the available virtual races. Select your virtual race and follow the in-app instructions to join and pay. Once you have purchased your ticket successfully, you will be able to see that you have joined the race. *Your ticket is non-refundable.

How do I start a Virtual Race?

Once you join the Virtual Race from the Racemate app, you must press "Run" from inside the Virtual Race on the Virtual Race day. You must run with your mobile phone while using the Racemate app to record your distance. Distance can only be run once in one singular track.

How do I start my Virtual Race on race day?

On race day, the "Race Now" button will automatically become available in the app. You can start your virtual race from either of the following places: 1. From the Home Screen Open the app and look at Your Next Upcoming Event. When the race begins, the countdown will be replaced with a "Race Now" button. Tap it to start recording your race. 2. From the Race Page You can also open the event page for your race. At the bottom of the screen, the "Race Now" button will appear. Tap it to begin recording your activity. Once you press "Race Now", the app will start tracking and recording your run for the virtual race. If the button is not visible yet, it means the race has not started yet. The button will appear automatically when the race start time is reached.

How can I guarantee that my race is valid?

For a Virtual Race to be valid you must: Run/ Walk outdoors during the set timeframe. Start the race from inside the specific race card during the set timeframe. Complete the distance you registered for in one singular track during the set timeframe. Have the phone in your pocket, armband, hand, or waist bag with Racemate app active. Receive any phone calls via headphones or earbuds for best pace reading while running. * This virtual race can only be run once. It cannot be rerun. **If any of these conditions are not met, you will be disqualified ***Any tracks with an unrealistic pace that does not pass our validation algorithm will be invalid, and hence you will be disqualified.

Where can I find my Virtual Race results?

Once you complete a valid Virtual Race, view your results and the leaderboard in the result screen. A result screen and preliminary leaderboard will be available for participants to view. The final leaderboard will be available at the end of the Virtual Race.

What are the prizes?

Prizes are decided and shipped by Race organizers and are subject to change for virtual race participants.

Will I be charged duties and taxes?

There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Racemate does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we're not able to reimburse you for duties and taxes paid upon delivery.

Where do you ship to?

Racemate's medals and merchandise can be shipped to most countries and regions in the world. You can see the options we offer when you fill in the address when you check out.

Shipment

Please ensure that you provide precise contact information and address details when purchasing your ticket. Shipping costs for the medal will vary depending on the shipping address and the recipient's country. For participants outside the country of the event, to avoid incurring extra international shipping fees, please provide a local shipping address if one is available. Your medal/prize(s) will be delivered within 15-30 days after the conclusion of the race. *Both Racemate and the race organizers retain all rights pertaining to the virtual race, including its rules and prizes.