The Sundowner Triathlon Weekend

What happens once I've entered?

Once you have entered our event, you will receive an email confirming your entry with some general information. You will then receive emails on the run-up to your event, including the Participant Pack with all the event information including start times, your bib number to registration and course logistics.

What do I need to do when I arrive on event day?

On event day you need to go to registration and register. Registration will be signposted and will be in the area of race HQ. Ask a Marshall to point you in the direction if you are unsure. At registration, you will be given everything you need to participate in your event. If you need to ask any questions, registration is the perfect place. What do I get in my race envelope? Your race envelope will be picked up when you go to register at the venue for your event (nothing will be sent to you through the post). The content of your race envelope is as follows (this info is also in your competitor race notes): Race numbers Safety pins Bike stickers Helmet sticker What are bike and helmet stickers, and how do I apply them? The bike and helmet stickers are there for your safety, security and identification throughout your event. There will be two bike stickers, one for the front of your handlebars and the other to go onto the seat stem of your bike. Your helmet sticker needs to go onto the front of your helmet. When do I need to put the stickers on my bike and helmet? Once you have registered, they all need to be applied almost immediately. You CANNOT go into the cycle transition area without your bike or helmet stickers being applied. This is for security reasons.

What type of bike should I ride?

Although a road bike is recommended, the flat course makes the ride suitable for almost any bike. Many first-timers borrow a bike or use mountain or hybrid bikes. Of course, you will likely complete the ride in a faster time if you use a road bike and are used to riding one; however, you will be able to complete the race on anything with two wheels. Make sure it’s is in good working order and roadworthy. Marshals will be looking over bikes in the racking area.

What is the cancellation and transfer policy?

The entry fee is non-refundable. We understand that you may need to withdraw or transfer your entry. Our transfer and withdrawal policy below is strictly adhered to, and no exceptions are made for illness, injury or pregnancy. Cancellations and transfers must be made in writing by email. Please provide your full name, the event entered and order number. Entry Fees are non-refundable. Notification over 30 days before the event date – 100% of your entry fee will be issued via a credit note valid for 2 years. Notification over 10 days before the event date – 50% of your entry fee will be issued via credit note valid for 2 years. Notification 10 days and less before the event date – we operate a strict no refund or transfer policy. If a participant withdraws from an event and uses a credit note as payment, a credit will only be reimbursed to the original use-by date. The organisers reserve the right to alter the format of an event without prior notice should the need arise.