The Richmond Summer Riverside 10k Run

When do I receive my race pack?

Your race number will be listed on your profile the week of the event. You will receive an email notification when your race number is live in your profile. At this point all race numbers can be found on the event page of the website (half way down the page under Race Information). You will need your race number to register with and to collect your race pack with on event day.

How do I know I am registered?

As soon as you register you will receive an email confirming your entry. You need a unique email address for everyone you register, so that each entrant receives confirmation and details on how to login to their profile. On the confirmation email there will be a link to create your online profile. Please keep an eye on your inbox and in your profile in the lead up to your event as we will send regular newsletters with race day info, race number details and everything you need to know for race day. Your race number will be listed on your profile the week of the event. When you enter via findarace.com you will receive a confirmation email from them and then another one from us when your entry has been transferred over to our system.

Will I receive race information in the lead up to my event?

Yes we send out email updates prior to your event and you can view all event details, news and offers by logging in to your user profile.

Will I be chipped timed?

Yes all our events (unless otherwise stated) are chip timed!! Your race chip will be on your race number bib which you receive on race day and which must be secured to your outer garment to ensure the chip works correctly.

Can I find the race number list prior to the event?

Yes, your event race list will be online approximately a week prior to your event. Please make a note of your race number and that of friends as you will collect your race pack on the morning of the run.

What happens if I don't receive my race email?

If you don’t receive your race emails it may be because the wrong email address was inputted or the race email went in to your junk mail so please do check your junk mail carefully! All your race information is stored in your online profile and your race number will also be listed here the week of the event. Please login to check all your information. If you have forgotten your password, login with the email you used to sign up with and then request a new password. All race day information will also be on the event page of the website and a race listing with your race number will be online the week of the event.

Can I cancel/transfer/get a refund if I can't take part?

You can cancel up to 14 days before the event and receive a 60% refund. Unfortunately after 14 days we cannot refund. You can transfer to another Fix Event (£5 transfer fee applies) if giving at least 7 days notice ahead of event day. After this point we can not make any changes to the race data and transferring to another event is not possible. Please email info@thefixevents.com to action a refund or transfer. You also have the option to transfer your place to someone else right up to event day itself. The new runner will simply need to register on your race number and then see our race timing crew, Results Base and they will make the change in entry detail then.

Do you have any age restrictions / can children take part?

Absolutely! We typically allow children of all ages to take part in all our events (unless specific information is given for a set event). Please note that children remain the responsibility of their parents/guardian throughout our events. If the parent/guardian is satisfied the child/children can confidently run 5k or 10k unaccompanied they may do so, with a parent/guardian remaining onsite at all times.

Can I wear headphones?

Yes we do allow this but please note it is your responsibility to make sure you can hear what's going on around you when running, including marshals and general public. Please keep the volume at a level whereby you can hear any important announcements that may be made. (this is allowed at running events but not triathlon, please see last faq for more info)