How do I keep up to date with event information?

We will keep our website up to date as much as possible but we recommend following the Facebook event page to keep up to date with information prior to the event. Please search ‘Tower of London Run 2019’ on Facebook and join the event for updates.

Can I take part in a wheelchair?

Yes you can take part in a wheelchair, however please contact our events team ahead of the event so that we can arrange your access into the moat. Event Details 8 Tower of London Run FAQs 2019 bhf.org.uk/tower ©British Heart Foundation, registered Charity in England & Wales (225971) and in Scotland (SC039426)

I can’t make the event – can I get a refund, transfer or defer my entry?

As per our terms and conditions, we are unable to refund your registration. You may have the option to defer your place or transfer your place. You can transfer your event place to someone else, as long as this is done by Friday 26th April 2019, to do this you must contact our events team and ask your replacement to fill out a registration form so that we have the details of everyone running. They will not need to pay for this place, as they are taking yours. If you are unable to take part in 2019 and would like to defer your entry to 2020, please contact our Events Team who will organise this for you. The Events Team are available Monday to Friday from 9am until 5pm on 0300 330 3322 or at [email protected]

What time does the event start?

You can start your run any time between 4.30pm and 7.00pm. We will be setting you off in waves so you will receive a briefing before you run. The course will officially close at 8.00pm.

Will there be parking?

There is no parking at the Tower of London. The nearest coach and car park is situated on Lower Thames Street, a two minute walk to the main entrance. The car park has a lift and stairs. Pedestrian walkways are clearly marked, and show the direction of exit to the Tower of London and pay machines.

Is there public transport available?

Tower Hill is the nearest station. Follow signage to the Tower of London at the exit, and please the site via the East Gate. Docklands Light Railway - Tower Gateway Station is located next to Tower Hill station. The buses that run to Tower of London are 15, 42, 78, 100, RV1 The nearest river access by river boat is Tower Pier. Riverboats for Tower Pier depart from Charing Cross, Westminster and Greenwich.

Will Tower of London be open?

Yes the Tower will be open to the public on event day, if you wish to visit the tower you can purchase your ticket here: https://www.hrp.org.uk/ tower-of-london/ bhf.org.uk/tower ©British Heart Foundation, registered Charity in England & Wales (225971) and in Scotland (SC039426)

Do I need to sign in when I arrive?

If you are already signed up before the day, and received your welcome pack/runner number you will not need to sign in. If you haven’t received your welcome pack or runner number then please come and see us at the Information Point. Otherwise please make your way to the start line. If there are still places available we’ll be open to registration on the day, please follow our Facebook page and webpage www.bhf.org.uk/tower for more details.

What if I forget my runner number/don’t receive my pack in time?

First step – don’t panic. You’ll still be able to take part! If you forget your number or you haven’t received your pack in time, please head to the Information Point. A member of the Events Team will simply check you off the list and provide you with a new runner number.

Will I get a t-shirt?

Yes, everyone taking part will get a BHF technical t-shirt as part of their entry. You can collect this before the event starts, and wear it during the run. Sizes are available on a first come, first serve basis.

Can I bring my bag?

Yes! You just need to attach your baggage sticker found within your participant pack to your bag and bring it to the baggage drop off area. Please don’t leave any valuables in your bag as we can’t be held responsible for their safe keeping.

Can I bring my dog?

You aren’t able to run with dogs at the event. Spectators are only allowed to bring guide dogs into the event site.

What is available in the event village? The following will be available in the event village: • Catering • Sports Massage (for a small donation) • Baggage Drop Off • Information Point • T-shirt Collection • Toilets • Merchandise stall 303 bhf.org.uk/tower ©British Heart Foundation, registered Charity in England & Wales (225971) and in Scotland (SC039426)

Is the event chip timed?

The event isn’t a race but is chip timed for those who are interested in knowing their personal time. You will be able to view your time online after the event.

Can I wear earphones?

Yes, but we recommend wearing one so that you can listen to the advice of the marshals along the course.

Do I need to be able to navigate around the course?

The course will be fully signed and marshalled.

Will there be water available?

You will have access to drinking water at the event - to help use reduce waste please bring a refillable water bottle along with you.

What time does the event finish?

The course and event site closes at 8.00pm.

Will I get anything when I finish?

When you cross the finish line you will receive a well-earned medal, ready to show off your achievements! For a small donation you can have a post-run massage.

Will there be a prize giving for the run?

As this is a charity event we don’t offer prizes for runners.

Do I have to fundraise?

Your registration fee only covers the cost to put this event on, but any fundraising you can do will go directly into funding lifesaving heart research. We’re asking you aim to raise £10 for every km that you run. We understand this is a big commitment but we will support you and help with any fundraising advice you want or need. Please contact [email protected] for any questions about this and a member of the team will happily assist.

Can I fundraise for another charity?

We ask you only fundraise for the BHF at this event. Our aim is to put a stop to the devastation caused by heart disease, through our life saving research and we rely on your fundraising to ensure this vital work can continue. Your entry fee only covers the cost of organising the event, it’s the money you raise that powers our life saving research.

Do I need to raise all of this before the event?

No – you can continue to fundraise after the event, share your event stories with your sponsors and show off your medal to get a few extra pounds.

How can I pay my sponsorship in?

There are several ways to send in your fundraising: Online Sponsorship If you have set up a Just Giving or Virgin Money account then you will not have to do anything, all online donations will come through to us so sit back and relax! Off-Line Sponsorship You can send in any sponsorship to our Customer Service Centre (2096 Coventry Road, Sheldon, Birmingham B26 3YU) or if you can make a payment over the phone by calling 0300 330 3322.

We can’t wait to see you on the start line!