Onetrack1000

Onetrack1000 Withdrawal & Refund Policy 2019

GENERAL
We are not able to process refunds except in the instance of medical withdrawal but we do ask that you let us know as soon as possible so that we can ensure the fundraising target it met. You may be able to transfer your distance or exchange your place with another runner depending on availability of places in each distance. Please email [email protected] for any enquiries related to refunds and cancellation.

MEDICAL WITHDRAWAL
We offer a refund in the case of a medical issue preventing the customer from taking part in the event. This is only applicable up to 6 weeks before the event and on production of a medical certificate. All refunds incur an admin charge of £5. (refund is issued minus £5 admin charge) If the refund applies to a group entry the admin charge is £5 per person.

EVENT DISTANCE TRANSFER
Participants can transfer to a different distance (subject to there being capacity within the event) up until the point whereby entrants are allocated their race number and fulfilment takes place, all distance transfer requests should come via email at [email protected] where the exchange will be processed manually. No admin fee is charged, and no entry fee is refunded. Once race numbers have been allocated and race packs have been sent out, distance transfer requests will be managed at the event site customer info and an admin charge will be incurred. Runners wishing to change distance must present their race number to be replaced for the shorter distance equivalent (subject to there being capacity within the event). All distance transfers incur an admin charge of £5 to be paid at the point of transfer but with no additional entry fee.

ENTRY EXCHANGE
A runner, who is no longer able to take part, may be able to have their place in an event reallocated to another participant for a fee of £10. This option is only available prior to number allocation and race packs being sent out and due to a limited number of places, in the event of a waiting list, Onetrack will determine the new participant in order to ensure the process is fair.

The existing runner requests via email to [email protected] to exchange their place and supplies new runner email address. Once a replacement has been found by the existing runner will be notified and the new runner will then be issued an online entry invoice to pay the £10 fee to replace the existing runner in the system.

ENTRY DEFERRAL
Onetrack1000 event entries are non-transferable into subsequent years events.