Dark Horse

Q: I have not received a confirmation email, but I have a payment receipt, am I registered?

A: Yes, you are! Most probably, your confirmation email has been filed in a spam or promotions folder. Please dig it out, save our email address, and all future emails will go to your main inbox.

Q: I tried to register but I have no payment receipt or confirmation email, am I in the race?

A: Probably not. If you have neither of these things, then your registration must have been interrupted and not processed, please try again.

Q: Can I change my race wave?

A: No, sorry. Runners always select their own race waves (not us) so you need to confer with friends and family at the booking to select the same wave.

Q: Can I switch place with a friend?

A: Yes, within certain time frames. Please see transfer options below. Unofficial transfers will result in no number being issued on race / disqualification.

Q: Can I have a refund please?

A: Yes, within certain time frames. Please see the options below.

Q: Can I pay over the phone?

A: I'm afraid we don't have the ability to take payment over the phone. Please register online or via cheque and postal registration form.

Q: Why have I not received a race pack or number yet?

A: All race numbers are collected on race day. We do not send anything out in the post, unless specifically mentioned otherwise.

Q: What is the difference between Event Wave and Race Wave?

A: When you signed up you selected your Race Wave. All the Race Waves, across all the distances, are put into a final starting order when we make the final Event Schedule, which we call Event Wave. Your bib number is collected from the Event Wave desk.

Q: Can I run with my dog?

A: Only at our specific canicross events which are currently the day time Skyline race and Killerton race.

Q: Can I run with a pram?

A: Yes, at certain events. The Two Tunnels 5km, Return Ticket 10km, Return Ticket Half Marathon, Lacock 5km, Lacock 10km an Lacock Half Marathon (includes farm track) are the events for you. They are generally flat, mostly tarmac and have no gates or stiles.

Q: Are there any cut offs?

A: There are no cut offs for the shorter distance events, though we can not accept bookings from people who plan to walk the whole event as we do not plan the event around people walking (first aid cover, marshal time etc). A mix of running, jogging and walking is absolutely fine and will get you round in the time we have allowed.

Q: Can I listen to music?

A: Only through bone conducting headphones as per UK Athletics rules. It is important you can still hear marshals, staff, first aiders and fellow runners who may advise of your hazards out on the course and to help you navigate your way around the course.

Q: Are there toilets?

A: Yes, please use them! We are fortunate enough to hold events in very special places. Please do not sprinkle the hedgerows, you may be asked to leave the event village. There are on course toilets on the ultra marathon, marathon and most of the half marathon routes.

Q: Is there a bag drop?

A: Yes. Please use the baggage label on the bottom of your race number, or a luggage tag to label your bag. Whilst the bag drops are manned, we do not accept any liability for any loss from the baggage area.

Q: Are there changing facilities?

A: Generally not, the exceptions are the Mud Bath events which have small changing tents. Best to come changed ready to race and bring extra clothes that you can put on top of your running kit. Check the Event Info page for event for details.

Q: Do I get a medal?

A: Yes! From 500m to 5km everyone gets a medal. All adult races, 5km and greater, will take home a medal unique to that event, that year as well as a ribbon denoting the distance at most events. Children's fun run events may get a mix of different medal designs, but always with a ribbon denoting the correct year.

Q: Are the races timed?

A: Yes. Results are usually posted online by 6pm on the event day. Navigate to the event page and find the Results sub menu to find the results. Exceptions include Cheddar Gorge and Easnor where we have no internet signal so results are usually posted by midday on Monday.

Q: I can't find my result?

A: If you have any queries please first of all check your race number, sometimes people pick up the wrong race number so there will be a time for that number, though it won't be linked with your name. Let us know and we can match your name and race number. If you drop down a distance mid race we are not able to provide a finish time.

Q: I ordered a custom medal engraving, when will it arrive?

A: 2-3 weeks after the event. Once we have all the finish times from the event we send them to the engraving company who posts them directly to you.

Full race refunds may be given when requested 90 days in advance of race date, please use the contact form below with details of your name and event entered. The time frame for a full refund can not be extended, though there are options to transfer the registration within 90 days of the race date, please see below.

The following transfers are available in the time periods noted below. We can accommodate changes of distance, going longer or shorter on race day too, but need to draw a line at 14 days in advance of race day for online changes.

At least 60 days out - Change Event - £5

At least 14 days out - Change Name - £5

At least 14 days out - Change Longer - Pay Difference

At least 14 days out - Change Shorter - No Charge