The Richmond Autumn Riverside 10k and Half Marathon Run

Can I find the race number list prior to the event?

Yes, your event race list will be online approximately a week prior to your event. Please make a note of your race number and that of friends as you will collect your race pack on the morning of the run.

What happens if I don't receive my race email?

If you don’t receive your race emails it may be because the wrong email address was inputted or the race email went in to your junk mail so please do check your junk mail carefully! All your race information is stored in your online profile and your race number will also be listed here the week of the event. Please login to check all your information. If you have forgotten your password, login with the email you used to sign up with and then request a new password. All race day information will also be on the event page of the website and a race listing with your race number will be online the week of the event.

Can I cancel/transfer/get a refund if I can't take part?

You can cancel up to 14 days before the event and receive a 60% refund. Unfortunately after 14 days we cannot refund. You can transfer to another Fix Event (£5 transfer fee applies) if giving at least 7 days notice ahead of event day. After this point we can not make any changes to the race data and transferring to another event is not possible. Please email info@thefixevents.com to action a refund or transfer. You also have the option to transfer your place to someone else right up to event day itself. The new runner will simply need to register on your race number and then see our race timing crew, Results Base and they will make the change in entry detail then.

Do you have any age restrictions / can children take part?

Absolutely! We typically allow children of all ages to take part in all our events (unless specific information is given for a set event). Please note that children remain the responsibility of their parents/guardian throughout our events. If the parent/guardian is satisfied the child/children can confidently run 5k or 10k unaccompanied they may do so, with a parent/guardian remaining onsite at all times.

Can I wear headphones?

Yes we do allow this but please note it is your responsibility to make sure you can hear what's going on around you when running, including marshals and general public. Please keep the volume at a level whereby you can hear any important announcements that may be made. (this is allowed at running events but not triathlon, please see last faq for more info)